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Shipping Policy

Our Goal

We strive to provide a seamless and reliable shipping experience for our customers. Please review our shipping policy below to understand how we handle shipping and delivery of our products

Order Processing Time

Instock Items

We aim to process and ship all orders within 3-5 business days after the order is placed.

Made-to-Order Items

We aim to process and ship all MTO items with 3-5 weeks after the order is placed unless otherwise noted in a particular item's description details.  

 

During peak seasons or promotional periods, there may be slight delays in order processing. We appreciate your patience and understanding.​

Bespoke and Art Gallery Items

All custom-bespoke products will receive an estimated production start and completion date with the quote. Art Gallery items will need to be crated and insured by a certified art handler, but we look to ship within 14 days from order placement. 

Shipping Methods & Carriers

Instock & Customized Items

We utilize trusted shipping carriers to ensure the safe and timely delivery of your orders.

The shipping carrier and method will be determined based on the size, weight, and destination of the package.

We offer standard shipping options with estimated delivery times provided at the checkout.

Bespoke & Art Gallery Items

Most Bespoke items and all Gallery Artworks will be shipped via a certified art shipper. This means products will be crated, insured and shipped via a certified art handler. Our art handler will contact you after order placement to arrange shipment and payment.

Shipping Rates

Instock & MTO Items 

Shipping rates are calculated based on the weight, dimensions, and destination of the package.

The shipping cost will be displayed at the checkout before you complete your purchase.

We may offer free shipping promotions for orders that meet certain criteria. Please refer to our website or promotional materials for more information.

Bespoke and Art Gallery Items

Shipping rates & methods will be detailed on the order quotation. 

Delivery Time

The estimated delivery time will depend on the shipping method selected and the destination of the package.

Please note that delivery times may vary due to factors beyond our control, such as weather conditions or unforeseen delays by the shipping carrier.

International Shipping

We currently offer shipping within the United States only. We do not ship internationally at this time. Please contact us directly if this is a need at info@montereyglassworks.com

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

You can use this tracking number to monitor the progress of your shipment on the carrier's website.

Damages & Lost Shipments

In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately.

We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund, depending on the circumstances.

Returns & Exchanges

​For information on our returns and exchanges policy, please refer to the Returns Policy section of our Terms & Conditions page on our website here.

Customer Support

Please note that this shipping policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates or modifications.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and provide the best possible shipping experience. You can find us at info@montereyglassworks.com, or call at 831.220.4065.

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